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The rise of UPN Universal Process Notation (UPN) is an established approach to business process mapping that emphasizes clarity and simplicity. UPN diagrams are process diagrams designed to be easily understood by individuals at all levels within an organization, from entry-level employees to top-level management. This is achieved by utilizing a set of standardized symbols…

Should you be designing processes first or focus on the outcomes? This is a critically important question when thinking about redesigning your business processes. You have one chance to get this right and a room full of senior people with high expectations of the process workshop. When running live process mapping workshops, when we define…

The recent PEXNetwork conference in Orlando brought together process professionals to think about the future and the role process has to play.  This was the opening video… which does a great job of setting the scene.  The future is difficult to predict, and the video highlights the benefits of Google Glass, just as Google announce…

Social media amplifies the good and bad Social media is a great vehicle for reaching more people. So instead of fixing problems, it in fact it AMPLIFIES them. So if you have a customer experience issue, then using social media to fix it is like putting lipstick on a pig. It may work for a…

“Daddy, are you still at work?” A simple enough question. My children understand that if I am in my office, or I walk into the house after a business trip and am on the phone that I may still be at work. Have you noticed that the term “I am at work” has become a…

We all know the value of remote working. Many of the benefits you know, plus some that you may not have considered are in a blog called “Daddy are you still at work?”. But a necessary evil of remote working is the conference call.  And with it there are 3 major issues 1. Protocol: Surely…