4 minute read
COE Roundtable: COE for the CIO
Round table: COE for the CIO
APRIL 2021
Salesforce is becoming strategic and is increasingly owned by the CIO.
How do CIOs think a Salesforce Center of Excellence benefits them in the broader IT landscape?
Matt Francis
Global CTO Salesforce
Mark Hill
Global CIO
Leo Minervini
Global CIO
Shannon Bates
RVP Strategic Accounts
It is less about the technology and more about the business, the business process and the people.
LEO MINERVINI, GLOBAL CIO
DEEPER DIVE
If you break it down, it’s (a CoE) just a simple way of delivering incremental regular change to the business and adding ongoing business value quickly. It’s a way of ensuring that business and IT become one, in steering and governance and they get rid of those historic silos.
MARK HILL GLOBAL CIO
DEEPER DIVE
Organizations have all these different business units and they all have Salesforce. They all have autonomy. They make their changes and they live in their little silo. Bringing them together is the biggest challenge.
MATT FRANCIS GLOBAL CTO SALESFORCE
DEEPER DIVE
Marc Benioff’s constant reminder is that if everything is important, nothing is important.
SHANNON BATES RVP STRATEGIC ACCOUNTS
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