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Quick Summary Salesforce customers often build complex, opaque systems – “black boxes”. Lacking clear documentation, they hinder project delivery, block reliable AI Agent deployment, and often mean that critical information is at risk of being lost if certain staff leave the business. A lack of value for Salesforce is a concern for senior management, who…
We asked one question about a Salesforce Org. “How can we improve our Case management?” Elements.cloud mined every business and configuration process tied to the Case object. It generated and analyzed the data model. It checked adoption across every user. It identified and categorised every piece of tech debt. It mapped the full multi-level dependency…
Context Engineering explained In my previous blog, I explored the concept of Context Engineering and how it is making AI Agents more reliable and, therefore, able to perform complex tasks. With Context Engineering curating the right level of contextual information for AI Agents based on an end-to-end process, we can see how we can make…
Why is it that your existing employees initially outperform the new rockstar that you’ve just hired? And why do you have a period of onboarding before a new hire gets up to speed? Institutional knowledge. The new rockstar knows how to do the job. That’s why you hired them. But they need time to understand…
Salesforce keeps your business running. It is the platform your teams depend on for revenue, operations, support, compliance, forecasting, customer experience, and everything in between. It is the system you cannot afford to have out of action. But here’s the catch: most Salesforce failures don’t come from big mistakes…but from small changes no one noticed.…
The role of a Salesforce Admin or Architect is demanding, whether you are a solo Admin managing everything yourself or part of a larger team supporting a complex Org. The rise of AI Agents, Vibe Coding and rapid platform innovation only increases the pressure. While those capabilities are exciting, they rely on strong foundations. You…
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