One missing process step makes a bad thing worse

Zen Passenger to Distressed Passenger Yesterday I was officially a “Distressed Passenger”. Their title, not mine. I’m a very Zen passenger. Provided that I have the same number of take-offs as landings, then I’m happy.  I understand the logistics of running an airline are complex. So I’m also calm when things don’t quite work. And being…

Sending the Salesforce elevator back down

Send the elevator back down The talent gap is widening and everyone in the ecosystem has a responsibility to share their knowledge to help those coming up behind them. There is the famous quote from Edith Piaf, “When you’ve reached the top, send the elevator back down for the others”. It has been repeated and amplified…

AI can evaluate process diagrams

Overview There are some well-established standards or guidelines to help improve the readability, clarity, and understanding of the mapped business processes. These standards can be applied to any process mapping notation: UPN, flowcharts, BPMN, UML, flowcharting, SIPOC etc etc. There are huge benefits to following these standards. You can get AI to apply this evaluation…

Handing Off Salesforce Projects from Business to DevOps

Overview The goal of every change project is adoption. The change could be minor; updating a discrete business process driven by feedback; addressing poor adoption; or eliminating waste. But the changes could also be a strategic, top-down digital transformation: the application of AI, the merging of two orgs; or the implementation of a new Salesforce…

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