Why metadata and process context are the missing link between agent intent and agent action, and why Elements.cloud is the only tool built to bridge that gap. Agents are Brilliant Goldfish AI agents are extraordinarily capable. They reason, synthesise, take action, and work at a speed and scale no human team can match. But they…
Agentforce represents a new way of working: a model that allows enterprises to scale intelligence across their Salesforce ecosystem. Across multiple sessions at Dreamforce and Agentforce World Tour, Salesforce leaders and partners echoed what has long been central to our approach at Elements.cloud: design comes first. Architecting your agents is critical to achieving reliable outcomes.…
Deploying agents at scale requires a proven, repeatable approach with a strong level of governance. This includes version control of agent metadata and underlying action metadata, setting review cycles based on risk, and continuously monitoring agent performance. With the foundations in place, organizations can confidently navigate the three key phases of the AI agent lifecycle.…
How jobs get delivered is changing The rise of AI has ushered in a new era for businesses, providing the opportunity to fundamentally transform operations and creating opportunities for innovation. This shift emphasizes a new conception of AI as ‘digital labor’, where organizations redesign processes to leverage AI’s strengths as a pseudo-employee rather than a…
Salesforce is putting its future on AI Agents, and the ecosystem is feeling the disruption. While it might be tempting to dismiss this new technology as not yet ready, doing so would be a big mistake. Agents are here to stay, and understanding how to build them reliably is key to success. So, how do…
The rapid rise of AI agents is poised to redefine business productivity, from automating customer service to optimizing supply chains. For many organizations, however, this exciting future hits a wall of internal complexity, especially within their Salesforce environments. You simply can’t build a reliable, AI-driven enterprise on an undocumented foundation. The solution? An Operational Graph. What…
The rise of AI agents is more than just a technological advancement; it’s a fundamental shift in how businesses can operate, and for the first time, scale is no longer an inherent defense. Startups, with their agility and a fresh “agentic-first” perspective, are uniquely positioned to disrupt established incumbents. By designing their core business processes…
Introduction The world of intelligent agents is rapidly transforming how businesses operate, promising a future of enhanced efficiency and personalized interactions. We’re currently in an exciting, yet exploratory phase. While most implementations are standalone or simple, single-topic agents, and agent-to-agent communication (like standards such as MCP and A2A) are just emerging, the industry is still…
Step 1 – data governance not data cleanup Salesforce’s report “The One Factor That Defines AI Agent Success” cites data as the key issue. AI is only as good as the data you feed it. Bad data is their junk food. Nourish them with clean, complete, connected data. In this new era of AI and…
We’ve built AI agents but a lack of transparency into what they are doing, governance of their changes, and confidence in their results is preventing users deploying them. In a word: trust. TL;DR What if you could already deliver transparency, confidence, and trust in building agents today? How many more deployments could be achieved? How…
As more of the workforce becomes digital labor, who is going to manage it? Jensen Huang – CEO of Nvidia – suggested that as agents were technology, then IT should manage them. Firstly what do we mean by manage? If we draw the parallel between agents as digital labor and humans then it makes it…
Extreme ideation and AI prototyping. AI is changing the game. Fast. ? Got an idea? Talking about it isn’t enough. Build it. Test it. Improve it—at lightning speed.
The future of work is here, and it’s digital. With the rapid evolution of artificial intelligence, businesses are on the cusp of a revolutionary transformation—one driven by AI-powered “digital labor.” This new era introduces AI agents capable of performing tasks once limited to human agents or employees, offering unprecedented scalability, efficiency, and reach. As Salesforce…
The wrong debate There is a lot of discussion about whether Agentforce’s cost of $2 per conversation is too expensive. It seems to be a sticking point that people can’t get beyond. It’s being cited as the reason that agents don’t or won’t work. $2 is not an issue. It shouldn’t be the focus. We…
We’re delighted to share our blog with Lou Simon, for this extra-special, guest feature post. This blog builds and expands on the points raised in this post, recently published on Forbes. AI adoption is not keeping pace with the desire to implement AI in organizations, which has never been higher. There are valid reasons that organizations…
This was a short post in Forbes that we have built on and expanded on the points raised in the post. That post looked at the potential of AI Agents and the impact on the workforce, but then it discussed what it takes to build an Agent. AI’s false promise The advances in AI models,…
These are the bulletpointed notes from the keynote at LifeSciences Dreamin 2024. 1. Bad Data is Junk Food for AI AI models rely on clean, well-structured data to perform effectively. Feeding an AI poor-quality data is like giving it junk food—it leads to weak or inaccurate outcomes. This analogy underscores the importance of data quality…
We launched our much-anticipated partner program earlier this year and have been delighted with the response it’s generated amongst our most valued consulting partners. Driving the partner program is Robert Merrell, Director, Partner Enablement, who hosts quarterly training sessions, ensuring the community is kept on top of all product updates, enhancements, and our presence at…
Dreamforce is less than 30 days away. So Salesforce and partners like Elements.cloud are working hard to make it a valuable experience. So to help you plan, we’ve produced some great content based on over 15 years of attending Dreamforce and living in San Francisco. Insiders Guide to DF24 This includes what to expect, 20…
We’re all different It is very easy to design webpages or applications and only consider how you see the screens. How often do you watch someone else who is new to the screen approach it in the “wrong way,” i.e. not how you intended it to be used when you built it? And that is before…
Technical debt has a real cost Technical debt kills the application’s agility making it slower and more expensive to make changes. It can even hit performance and open up security flaws. Often the true cost of this technical debt is hidden and is not immediately apparent to the business users. Tech debt is often described…
How helpful is your help text? Bad data is junk food for AI. Data quality relies on end-users entering the correct data in the correct fields. Confused users, or users confronted with a page of fields, are a recipe for disaster. A recent Change Intelligence Research report shows the alarming number of fields that users…
The power of UPN Universal Process Notation is the Salesforce recommended business process mapping standard. There are Trailhead badges and it is part of the BA Certification. UPN has proven to engage stakeholders at every level across the organization because it is easy to understand. But don’t be fooled by the simplicity. It can convey…
Often a Managed Package (MP) gets installed in an org for testing or trialing, but then it is never uninstalled. And MP is installed directly into Production. If the MP is not used, the longer it stays in the org, the more chance that some of that metadata gets used in error, and the more…
Overview There are some well-established standards or guidelines to help improve the readability, clarity, and understanding of the mapped business processes. These standards can be applied to any process mapping notation: UPN, flowcharts, BPMN, UML, flowcharting, SIPOC etc etc. There are huge benefits to following these standards. You can get AI to apply this evaluation…
If you need to delete some fields in an object because you’ve hit limits, where do you start? Which are the easiest targets? Easiest means – no data, no dependencies. And even if you had a list of fields with no data and no dependencies, you can’t just delete them. There are at least 5…
Salesforce needs/reads your descriptions With the launch of Einstein1 and its powerful AI capabilities, there is suddenly a more pressing reason for filling out metadata descriptions. Einstein1 Copilot uses descriptions for the core platform and Data Cloud metadata so that it can perform its magic. In the compelling demos at TDX and World Tours, you…
TL;DR – No The future is metadata Documenting your org and metadata changes is valuable: process maps, architecture diagrams, ERD, and metadata descriptions. But it is only valuable the next time that you go back to that metadata item to make a change. It is “delayed gratification” or as Kristi Campbell MVP put it “it’s…
Harmonizing Love Stories and UPN: The Symphony of Process and Emotion In the intricate dance of conveying emotions and tales of the heart, music and the Universal Process Notation (UPN) share a fascinating parallel. Just as music employs melodies and lyrics to tell love stories, UPN uses a balance of process steps and descriptive text…
GPT can now draw process diagrams We all know that business analysis is important. Salesforce invested a huge amount of time and effort to create the hugely popular BA Certification. Failing to do sufficient business analysis means we often start building before it’s clear that we understand the business requirements of the users. This wastes…
Imagine you had a fleeting chance to interact with someone you deeply admire, whether that’s a renowned business leader like Marc Benioff, a music icon like Taylor Swift, a celebrated actor like Ryan Reynolds, or any other influential personality. The secret to truly benefiting from such a rare moment lies in posing the right questions.…
Scary monsters Halloween is the one day in the year when LinkedIn is filled with scary stories of ghosts and ghouls. But those managing Salesforce face even scarier things every single day. Many they know about that keep them awake at night – like the super-complex flow that is mission critical, or the opportunity object…
Written by Ian Gotts AI powers your Salesforce Org Salesforce has announced the release of the first of the AI apps that help you achieve better results with your customer data. They aim to improve various aspects, like crafting more effective sales emails, providing better responses to service inquiries, and creating more engaging marketing campaigns.…
Written by Ian Gotts AI is reading your descriptions Descriptions are rarely filled out when metadata is created, even though we know it makes sense. You cannot edit the descriptions for many standard metadata items, and some metadata items do not have description fields. More on that later. Filling out descriptions is a gift to…
image copyright: Salesforce Salesforce’s AI vision is compelling. It is not a recent knee-jerk reaction to ChatGPT. Their journey started back in 2016, when Einstein launched. ChatGPT has simply captured people’s imagination and made AI real for everyone. But as we all know GPT is far more than ChatGPT. AI is way bigger than that,…
At GPTDreamin, I presented a really clever marketing video by VirginVoyages https://lnkd.in/gCaG3HRP featuring Jennifer Lopez (or an avatar of her) being controlled by the Virgin Voyages marketing team. It’s had over a million streams so it clearly worked. And if the audience didn’t understand what is possible with AI, the whole premise of the video is lost. So…
