IMPACT: The Change Intelligence Summit. 4-8 Dec Post author By Ian Gotts Post date 18 November 2023 Categories In AI/GPT, Change Intelligence What is IMPACT? IMPACT is a series of events for those who are responsible for driving change in Salesforce and those who are impacted by those changes. We’ve brought together experts at the sharp end of driving change in the real world of operational and technical complexity, tech debt, and poor documentation. They will share…
Silent killers in your org Post author By Ian Gotts Post date 30 October 2023 Categories In AI/GPT, Business Analysis, Change Intelligence Scary monsters Halloween is the one day in the year when LinkedIn is filled with scary stories of ghosts and ghouls. But those managing Salesforce face even scarier things every single day. Many they know about that keep them awake at night – like the super-complex flow that is mission critical, or the opportunity object…
Taylor Swift and Center of Excellence Post author By Ian Gotts Post date 13 October 2023 Categories In CoE Salesforce was quick, easy and safe. But, had a narrow focus. Now it is strategic, powerful and flexible. But, it needs a complete team, with the skills and tools to exploit the full performance, since everyone depends on it. Salesforce was “Taylor Swift playing a gig at the Nashville Rubber Duck Race”. It is now “Taylor Swift, the international superstar with a film made about her: the ‘Eras Tour.’
Process mapping with Ken (Ryan Gosling) Post author By Ian Gotts Post date 30 July 2023 Categories In Business Analysis, Process Mapping Written and process mapped by Ian Gotts So many of you loved the Ryan Reynolds process mapping video. It is fun and educational. And now with AI, great process mapping is even more important. It can save you hours of work because user stories can be generated automatically straight from process maps. The user stories…
AI means that BA is the new superpower Post author By Ian Gotts Post date 26 July 2023 Categories In AI/GPT, Architecture, Business Analysis, Change Intelligence Written by Ian Gotts AI powers your Salesforce Org Salesforce has announced the release of the first of the AI apps that help you achieve better results with your customer data. They aim to improve various aspects, like crafting more effective sales emails, providing better responses to service inquiries, and creating more engaging marketing campaigns.…
The process for making Barbie, the movie Post author By Ian Gotts Post date 20 July 2023 Categories In Business Analysis, Process Mapping I am shamelessly riding on the wave of excitement for the Barbie movie that was released on Friday in cinemas. I have heard it is excellent. It stars Margot Robbie and Ryan Gosling. And as many of you know the “other Canadian Ryan” – yes, they are two different people – is a bit of a…
MDD (Metadata Description Definition) Post author By Ian Gotts Post date 23 June 2023 Categories In AI/GPT, Change Intelligence, Documentation, Metadata management Written by Ian Gotts AI is reading your descriptions Descriptions are rarely filled out when metadata is created, even though we know it makes sense. You cannot edit the descriptions for many standard metadata items, and some metadata items do not have description fields. More on that later. Filling out descriptions is a gift to…
Delivering the AI + Data + CRM program Post author By Ian Gotts Post date 11 June 2023 Categories In AI/GPT, Business Analysis, Career, Data Cloud, Metadata management image copyright: Salesforce Salesforce’s AI vision is compelling. It is not a recent knee-jerk reaction to ChatGPT. Their journey started back in 2016, when Einstein launched. ChatGPT has simply captured people’s imagination and made AI real for everyone. But as we all know GPT is far more than ChatGPT. AI is way bigger than that,…
5 tips to improve your networking Post author By Ian Gotts Post date 1 June 2023 Categories In Career Written by Ian Gotts There are flurry of blogs helping newbies and returning offenders survive and thrive at events, and every blog says you should network and make connections. And you should. But how? It’s scary. Striking up a conversation with a total stranger can be difficult and awkward. You summon up the courage to…
