Sending the Salesforce elevator back down

The talent gap is widening and everyone in the ecosystem has a responsibility to share their knowledge to help those coming up behind them. There is the famous quote from Edith Piaf, “When you’ve reached the top, send the elevator back down for the others”. It has been repeated and amplified more recently Jack Lemon and […]

$6 billion. The personal cost of poor Config Management

Config Change costs $6 billion dollars Facebook apologized late Monday for a massive 6 hour outage that knocked out service to the social media giant’s platforms for 3.5 billion users around the world, and said the disruption was due to a “faulty configuration change.” “Our engineering teams have learned that configuration changes on the backbone […]

Sean Ouimette, Salesforce Practice Leader at Mastersolve: Why Have a Center of Excellence?

Sean Ouimette, Salesforce Practice Leader at Mastersolve, 20x Salesforce Certified and Center of Excellence expert, explains the benefits of having a COE. These include clarifying policy and strategy, improving creativity, and identifying organization bottlenecks. He talks about how a COE is a communication vehicle, and way to clarify process. Steps to creating a COE include […]

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