Social media can’t fix business problems Post author By Ian Gotts Post date 30 January 2015 Categories In Business Analysis Social media amplifies the good and bad Social media is a great vehicle for reaching more people. So instead of fixing problems, it in fact it AMPLIFIES them. So if you have a customer experience issue, then using social media to fix it is like putting lipstick on a pig. It may work for a […]
PEXWeek “the future is fast” video Post author By Ian Gotts Post date 19 January 2015 Categories In Business Analysis The recent PEXNetwork conference in Orlando brought together process professionals to think about the future and the role process has to play. This was the opening video… which does a great job of setting the scene. The future is difficult to predict, and the video highlights the benefits of Google Glass, just as Google announce […]
Define your process or outcome first? Post author By Ian Gotts Post date 14 December 2014 Categories In Business Analysis Should you be designing processes first or focus on the outcomes? This is a critically important question when thinking about redesigning your business processes. You have one chance to get this right and a room full of senior people with high expectations of the process workshop. When running live process mapping workshops, when we define […]
