Simple mistake x social media = PR nightmare. Post author By Ian Gotts Post date 20 May 2016 Categories In Business Analysis Simple mistake x social media = PR nightmare You have probably heard about “the Sainsburys 50p challenge poster”. If not you can read about it here. In summary, a poster intended to encourage staff to get customers to spend just 50p more, was put up in a store window. Another recent example was Salesforce’s recent #NA14 5 […]
Small businesses deserve great processes Post author By Ian Gotts Post date 12 May 2016 Categories In Article The issue for small businesses is: at what point do you move from heroic actions by staff to get the job done, to more formalized processes that enable effective, consistent Customer & Employee Experience. Which in turn enables growth. The answer is always “too late”. This is because process/BPM is never a priority. What tips […]
Why internal BPM projects fail? Post author By Ian Gotts Post date 8 May 2016 Categories In Process Mapping [READ TIME: 5 mins] We have just completed a 12 week project where I have been the Program Manager for a critical business transformation project for a multi-national company that delivers major ($1-10 billion) construction projects. The first phase, which has just finished, was a proof of concept. The objective was to develop a hierarchical process […]
Make the CIO look like a rockstar Post author By Ian Gotts Post date 6 May 2016 Categories In Career CIOs have lost the confidence of the business because they are seen to be unresponsive in delivering the infrastructure and applications that the business feels they must have to be competitive. In the last 5-10 years, the business users’ experience of what a great technology UX feels like, and what applications are capable of doing […]
Insiders Guide to SF Post author By Ian Gotts Post date 6 May 2016 Categories In Career We have crowdsourced from the San Francisco locals all the “inside knowledge” in 80 pages packed full of critical insights. It is a useful resource for any of you traveling to SF for one of the many conferences or just socially. Getting around SF and the Bay Area; did you know the Richmond Bridge ONLY takes […]
Laugh and learn: Kinky Boots Post author By Ian Gotts Post date 5 May 2016 Categories In Article Kinky Boots – a great “educational” film Written in 2005 it has some great messages that are even more relevant today in a time of turmoil: You history won’t guarantee your future Change is uncomfortable, but not impossible Find a niche and get REALLy good at satisfying it
What is your change strategy? Post author By Ian Gotts Post date 4 May 2016 Categories In Article For many, change is frightening, threatening and therefore it is resisted at all costs. It is that old pain versus pleasure thing. People act to eliminate pain and bring pleasure. Therefore you need to make the new world look more pleasurable than the perceived pain of change. Or you need to make the pain of […]
10x improvement. What’s yours? Post author By Ian Gotts Post date 3 May 2016 Categories In Business Analysis, Process Mapping READ TIME: 2 mins The change is remarkable. Better technology. Better coordinated team. Better result. So have your processes improved this much? What could you learn from Formula1 teams about their attention to process detail?
Strategic. Simple. Universal. UPN Post author By Ian Gotts Post date 3 May 2016 Categories In Business Analysis, Process Mapping The debate around the value of BPMN continues. Clearly it is the critical modeling notation for those in the business of “process execution” i.e. workflow automation. But its huge range of symbols often makes it impenetrable by end users who need a view of the end to end process for training, support or compliance reasons; […]
