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TL;DR Salesforce customers have built complex systems, “black boxes”, that hinder project delivery and reliable AI Agent deployment. A lack of value for Salesforce is a concern for senior management, who feel powerless to change the status quo. Again, this is a customer quote, but it echoes what they all feel: “What keeps me awake…
TL;DR In this recent webinar, Vala Afshar, Chief Digital Evangelist at Salesforce, emphasizes the crucial role of a unified AI agent strategy in achieving an autonomous enterprise. “The superpowers of AI and autonomous business will elude you unless you can map your process in real-time. Identify where you need to have AI agents implemented, and…
You might design a great agentic conversation, a killer automation, or a clever prompt, but if your instructions are ambiguous, inconsistent, or incomplete, your AI Agent will not be reliable, will hallucinate, or worse, do something wrong confidently. Trying to get it to be reliable is time-consuming, frustrating, and painful. And it could even delay…
The AI revolution has landed in your Org. But without clear instructions, your AI Agent is just guessing. AI Agents are here to stay. You can use them to transform how businesses automate work, support users, and deliver insights, but don’t be seduced by the low/no-code interfaces to build your agents. No/low-code does not equal No/low…
Introduction The world of intelligent agents is rapidly transforming how businesses operate, promising a future of enhanced efficiency and personalized interactions. We’re currently in an exciting, yet exploratory phase. While most implementations are standalone or simple, single-topic agents, and agent-to-agent communication (like standards such as MCP and A2A) are just emerging, the industry is still…
In today’s competitive landscape, Revenue Operations (RevOps) teams are under increasing pressure to deliver speed, accuracy, and transparency across the sales cycle. Yet many organizations find themselves grappling with the complexity of Salesforce CPQ (Configure, Price, Quote), a system that often feels like a black box. As sales organizations grow and expand their offerings, they…
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