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Elements on Salesforce Automation Hour #awesomadmin

Ian Gotts was invited to speak at Automation Hour.  Below is the recording of the webinar. The Elements section starts at 3:00.  The webinar covers:

  • why business analysis is important skill for Salesforce Admins
  • the principles of hierarchical process mapping
  • a simple, proven notation
  • how to run a live mapping workshop
  • how to document your Org

The free ebook referenced in the video can be downloaded here

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