Elements on Salesforce Automation Hour #awesomadmin
Ian Gotts was invited to speak at Automation Hour. Below is the recording of the webinar. The Elements section starts at 3:00. The webinar covers:
- why business analysis is important skill for Salesforce Admins
- the principles of hierarchical process mapping
- a simple, proven notation
- how to run a live mapping workshop
- how to document your Org
The free ebook referenced in the video can be downloaded here