Center of Excellence: LEADERSHIP Post author By Ian Gotts Post date 27 January 2023 Categories In Change Intelligence, CoE In this article, we are going to look at the 2nd pillar: Leadership. In each article for each pillar, we will set out the scope, look at what success looks like and explore the tools and techniques you need to master.
Center of Excellence: VISION Post author By Ian Gotts Post date 20 January 2023 Categories In Change Intelligence, CoE In this article, we are going to look at the 1st pillar: Vision. In each article for each pillar, we will set out the scope, look at what success looks like and explore the tools and techniques you need to master.
Change Intelligence – Build the right thing Post author By Ian Gotts Post date 18 January 2023 Categories In Business Analysis, Change Intelligence In the first blog in this Change Intelligence series, we gave an overview and 5 ideas for “doing more with less”. Each of these 5 ideas can give both short-term and long-term gains. They were: Build the right thing; Spend more time on upfront business analysis, so you are building what users need. It will…
13 Pillars of Center of Excellence Post author By Ian Gotts Post date 11 January 2023 Categories In Change Intelligence, CoE Every week for the next 13 weeks we will post a blog that will help you establish a Center of Excellence. Each week will cover one of the 13 pillars of a Center of Excellence (COE). But before we get started this post will look at the scope of a COE, the benefits, what size…
Change Intelligence – Doing more with less Post author By Ian Gotts Post date 10 January 2023 Categories In Change Intelligence Salesforce is a powerful platform that can help organizations increase their ROI, speed up the pace of change, and improve user adoption. However, in today’s business environment, many organizations are facing cutbacks – staff layoffs, budget cuts, and freezes on hires. Even as organizations face cutbacks, many are still looking to do more with Salesforce. They…
10 Lessons From Analyzing 15 Billion Metadata Items Post author By Ian Gotts Post date 10 January 2023 Categories In Business Analysis, Impact Analysis, Metadata management, Technical Debt The power of Salesforce lies in the ability to customize an org, much of which can be done quickly, by an admin or consultant using declarative (point-and-click) configuration. What this boils down to is this: adding and modifying metadata is easy to do, but get it wrong and face serious consequences. Deleting metadata is an…
Elements multi-cloud dependencies Post author By Ian Gotts Post date 28 June 2022 Categories In Architecture, Business Analysis, Change Intelligence, Metadata management Salesforce is not an island. Elements multi-cloud dependencies. The need for enterprise-wide, not just Salesforce, change intelligence is becoming obvious. Change intelligence is the aggregation of all documentation that supports the implementation change cycle for apps and processes. It allows collaboration across different stakeholders and enables them to make risk-based decisions when making changes. There are…
How to analyze, plan and prioritize your Flow migrations Post author By Ian Gotts Post date 5 March 2022 Categories In Business Analysis, Process Mapping A lot has been written in blogs about how to build Flows and exploit the capabilities. There have also been articles on how to migrate to Flow that are teaching you how to build great flows. i.e. how to cut down trees. This article is about how you analyze, plan and prioritize your Flow migrations.…
It all starts with Org Discovery Post author By Ian Gotts Post date 19 November 2021 Categories In Business Analysis, Change Intelligence, Documentation, Impact Analysis It all starts with Org Discovery. You walk into a company and there is little or no overall understanding of the configuration of Salesforce. You have no idea of the scale or complexity of the org. Where the org is hitting limits. Where the technical debt is highest. What changes will have the highest risk. …
