Understand the risk of any change Post author By Ian Gotts Post date 28 February 2023 Categories In Architecture, Change Intelligence, Impact Analysis Any change, no matter how small – has inherent risk. In the worst case the change breaks the org and business users cannot get their job done which erodes their trust in the Salesforce development team. Or maybe even worse is the change does not break the org, but there wasn’t enough detailed analysis done,…
Architect (not build) Flows Post author By Ian Gotts Post date 25 February 2023 Categories In Architecture, Documentation There are some fantastic resources to help you build Flows. To help you master the capabilities. To understand when to use certain features based on use case. This article is not another one of those. It is designed to take a higher level perspective to make sure you are building the right flows, in the…
Center of Excellence: CHANGE CONTROL Post author By Ian Gotts Post date 14 February 2023 Categories In Change Intelligence, CoE, User Adoption Over the coming weeks we are going to explore each of the 13 pillars of a Center of Excellence (COE). In this article we are going to look at the 4th: Change Control. In each article for each pillar we will set out the scope, look at what success looks like and explore the tools…
Change Intelligence. Getting Salesforce out of the 1900’s Post author By Ian Gotts Post date 7 February 2023 Categories In Business Analysis, Change Intelligence, Process Mapping By the early 1900s, hospitals around the first world were routinely using x-ray technology. In the beginning, doctors were the ones who used x-rays as a diagnostic devices. Before x-ray machines were invented, broken bones, tumors, and the location of bullets were all diagnosed by physical examination and a doctor’s best guess. Patients paid the…
Center of Excellence: GOVERNANCE Post author By Ian Gotts Post date 1 February 2023 Categories In Change Intelligence, CoE Over the coming weeks we are going to explore each of the 13 pillars of a Center of Excellence (COE). In this article we are going to look at the 3rd pillar: Governance. In each article, for each pillar we will set out the scope, look at what success looks like and explore the tools…
Center of Excellence: LEADERSHIP Post author By Ian Gotts Post date 27 January 2023 Categories In Change Intelligence, CoE In this article, we are going to look at the 2nd pillar: Leadership. In each article for each pillar, we will set out the scope, look at what success looks like and explore the tools and techniques you need to master.
Should the Salesforce ecosystem fear ChatGPT? Post author By Ian Gotts Post date 22 January 2023 Categories In AI/GPT, Business Analysis, Career Everybody seems to be talking about ChatGPT. Over a million people signed up in the first 5 days of launch, and there is no shortage of LinkedIn posts talking about its awesome power and the potential for the future. The company behind it is OpenAI, which has investment from Microsoft and there are rumors that…
Center of Excellence: VISION Post author By Ian Gotts Post date 20 January 2023 Categories In Change Intelligence, CoE In this article, we are going to look at the 1st pillar: Vision. In each article for each pillar, we will set out the scope, look at what success looks like and explore the tools and techniques you need to master.
Change Intelligence – Build the right thing Post author By Ian Gotts Post date 18 January 2023 Categories In Business Analysis, Change Intelligence In the first blog in this Change Intelligence series, we gave an overview and 5 ideas for “doing more with less”. Each of these 5 ideas can give both short-term and long-term gains. They were: Build the right thing; Spend more time on upfront business analysis, so you are building what users need. It will…
