Salesforce keeps your business running. It is the platform your teams depend on for revenue, operations, support, compliance, forecasting, customer experience, and everything in between. It is the system you cannot afford to have out of action. But here’s the catch: most Salesforce failures don’t come from big mistakes…but from small changes no one noticed.…
The role of a Salesforce Admin or Architect is demanding, whether you are a solo Admin managing everything yourself or part of a larger team supporting a complex Org. The rise of AI Agents, Vibe Coding and rapid platform innovation only increases the pressure. While those capabilities are exciting, they rely on strong foundations. You…
How helpful is your help text? Bad data is junk food for AI. Data quality relies on end-users entering the correct data in the correct fields. Confused users, or users confronted with a page of fields, are a recipe for disaster. A recent Change Intelligence Research report shows the alarming number of fields that users…
Over the coming weeks we are going to explore each of the 13 pillars of a Center of Excellence (COE). In this article we are going to look at the 4th: Change Control. In each article for each pillar we will set out the scope, look at what success looks like and explore the tools…
TL;DR Product and price visibility on the company websites means customers are better informed when they walk in to make a major purchase. The transparent mismatch between the online price and final purchase price exposes sales tactics, kills trust and the deal. Digital transformation changes the buying dynamic We have decided to convert a 4×4…
