Business process mapping project – $5 billion in savings Post author By Ian Gotts Post date 9 March 2021 Categories In Business Analysis, Process Mapping It is easy to dismiss process mapping as something you do to try and understand the business. But then you get on with the real work – building stuff. We’ve been standing on our soapbox shouting for 20+ years about the power of process mapping as the enabler and guidance for change. Here is yet…
CX in 2021. 33 minutes vs 47 seconds Post author By Ian Gotts Post date 26 February 2021 Categories In Business Analysis, User Adoption A simple task: I needed to update my credit card for my wife’s health insurance with Assurant Health, who are number 285 on the Fortune500 with the revenues of $10.3 billion. So it is 2021, so I naturally went to their website. Fail #1: The website is an unintelligible mess i.e. it doesn’t match the…
$500m ROI for business process (not UI design) Post author By Ian Gotts Post date 19 February 2021 Categories In Business Analysis, Documentation, Impact Analysis, Process Mapping A compelling title: “Citibank just got a $500 million lesson in the importance of UI design. Citibank was trying to make $7.8M in interest payments. It sent $900M instead”. The article makes compelling reading and points to UI design as the issue, but the author has collared the wrong criminal here. Whilst I agree, the…
Simple concept that can reduce rework by 80% Post author By Ian Gotts Post date 6 February 2021 Categories In Business Analysis, Impact Analysis The Shift Left concept has been around for years, but mainly amongst the testing and development teams. It is a really simple idea. The cost to fix issues gets progressively higher the later you leave it. Shift Left means identifying issues earlier in the implementation lifecycle. Shift Left: the earlier you find problems, issues or…
Laugh and learn: the importance of business analysis Post author By Ian Gotts Post date 29 January 2021 Categories In Business Analysis Whilst this video is funny, there is a deeper, darker message. As Analysts, Admins and Developers if we don’t spend enough time working out what users NEED (square holes) rather than what they said they wanted or what we thought they wanted (square, round, triangle holes) we develop a solutions that are never used. Then…
5 New products announced Post author By Ian Gotts Post date 18 December 2020 Categories In Product Updates [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1/1″ el_position=”first last”] 5 NEW PRODUCTS ANNOUNCED AT #TDX22 [/spb_text_block] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1/1″ el_position=”first last”] Salesforce DevOps Center integration Elements provides the business analysis and org analysis to make sure that…
Elements on Elements with Adrian King & Jack Lavous: Measure Twice, Cut Once Post author By Ian Gotts Post date 17 December 2020 Categories In Article Elements on Elements with Adrian King & Jack Lavous: Measure Twice, Cut Once Adrian King, Elements Co-Founder, CTO & COO joins Elements Salesforce Admin Jack Lavous to bring to life the Elements on Elements case study, and why it’s especially critical to get the Analysis phase of the Implementation Lifecycle right. Do the work now,…
Peter Coffee, VP for Strategic Research: Thoughts on Life After Covid: Can Work Be Better? Post author By Ian Gotts Post date 15 December 2020 Categories In Article Life After Covid: Can Work Be Better? – Peter Coffee, VP for Strategic Research @ Salesforce Peter Coffee discusses what office like life may be like when the threat of Covid ends. We need to use and magnify what’s great about seeing colleagues in person as well as keeping the benefits of working from home.…
Justin Donlon, VP Process Innovation & Analytics: Data is a 1st class citizen Post author By Ian Gotts Post date 8 December 2020 Categories In Article Justin Donlon, VP of Process Innovation and Analytics at CarGurus, explains why DATA must be a first class citizen for implementation success. He names the three rights of passage for every Salesforce Admin or Consultant: integrating CPQ, consolidating Orgs, and transition to Lightning. He reflects on why these projects get derailed when data is not…
