Elements on Salesforce Automation Hour #awesomadmin Post author By Ian Gotts Post date 13 April 2017 Categories In Business Analysis Ian Gotts was invited to speak at Automation Hour. Below is the recording of the webinar. The Elements section starts at 3:00. The webinar covers: why business analysis is important skill for Salesforce Admins the principles of hierarchical process mapping a simple, proven notation how to run a live mapping workshop how to document your…
Why we are sponsoring User Groups Post author By Ian Gotts Post date 15 March 2017 Categories In Career Supporting the UserGroups – we all have a part to play We’ve been customers of Salesforce since 2002 and spoke at the first London event which was 3 customers, Marc and just 120 delegates. The last 15 years have been an amazing ride; the growth in the number of clients, the expansion of the scope…
An effortless conference interview Post author By Ian Gotts Post date 17 February 2017 Categories In Career New format, big risk, monster rewards Rather than go with the tried ( tired ) format of getting a client to present a hours worth of Powerpoint slides to a lifeless audience, we thought we’d go for a slightly higher risk interview format. I interviewed a client on stage with my questions and those submitted…
Your worst nightmare: an undocumented Org Post author By Ian Gotts Post date 15 December 2016 Categories In Documentation, Impact Analysis If you are not involved with Salesforce as an Admin or implementation consultant; keep walking as there is nothing to see here. This post is about the scary situation that many clients find themselves in – and how we can help them get out alive. How did we get here? You are responsible for a customized…
Diagramming hints and tips Post author By Ian Gotts Post date 13 December 2016 Categories In Process Mapping We have designed Elements to be quick and easy to use in live workshops. But it also has some extremely powerful features. The trick to balance simplicity with power. So here are some Diagramming hints & tips. 5 mins now to can save you hours later. In EDIT mode, the palette on the left allows you to…
Live mapping workshops at Dreamforce Post author By Ian Gotts Post date 28 September 2016 Categories In Process Mapping We had such an amazing response from the audience of Salesforce Admins at Dreamforce. The brand new theater within the Admin Meadow called AutomationStation was focused completely on Business Analysis and Process Automation. We delivered 12 live mapping workshops and were blown away by the enthusiastic support. Here is a short video up to the…
Accenture : you need to implement CRM TWICE Post author By Ian Gotts Post date 21 September 2016 Categories In Business Analysis, Documentation, Impact Analysis, Implementation The Directors Cut There is a great ebook that Accenture has written called The Director’s Cut. The thrust behind it is: How do movie directors create new value with their previously released films? They issue a “director’s cut”— a revised, updated version of a previously released movie over which the director has complete artistic control. In issuing…
Presenting at @Dreamforce? How to rock… Post author By Ian Gotts Post date 14 September 2016 Categories In Career Presenting is the most under-rated skill that can super-charge your career. Great presentation technique gets you noticed inside and outside your company, gets you promoted or better still – headhunted. Ian shares his top tips on wowing an audience.
Salesforce and importance of business analysis Post author By Ian Gotts Post date 12 September 2016 Categories In Business Analysis Jenifer Lee is interviewed by Mike Gerholdt and Gillian Madill at ButtonClickAdmins Podcast on her process-related sessions at Dreamforce. Also they have a discussion about the Automation Station which is in the AdminZone at Moscone West. The Automation Station will be covering discovery, live process mapping, automation demos and case studies.
