Round table: COE for the CIO
APRIL 2021
Salesforce is becoming strategic and is increasingly owned by the CIO.
How do CIOs think a Salesforce Center of Excellence benefits them in the broader IT landscape?
Matt Francis
Global CTO Salesforce
Mark Hill
Global CIO
Leo Minervini
Global CIO
Shannon Bates
RVP Strategic Accounts
PLAYLIST
0:00 Intro
1:05 CoE Pillars
4:10 CoE ROI
4:31 Phased CoE
5:33 Panelist Intros
7:35 Q: Tactical vs Strategic: SFDC
12:27 Q: Inheriting / Creating a CoE
1:05 CoE Pillars
4:10 CoE ROI
4:31 Phased CoE
5:33 Panelist Intros
7:35 Q: Tactical vs Strategic: SFDC
12:27 Q: Inheriting / Creating a CoE
23:55 Q: Digital Transformation Impact
28:00 Q: CoE Top Requirements
38:30 Q: Stepping Into an Existing CoE
41:33 Q: How to deal with Salesforce problems
45:09 Q: All about people
45:09 Q: All about people
46:30 Panel summary: The Value of a CoE