Round Table – June 2021
COE Maturity
Where you get started, the steps up the maturity curve, and how to build a business case.
Roger Pelham
Senior Director of SaaS Platforms & Business Intelligence
Todd Stalter
Director, Global Salesforce COE
Ojay Malonzo
SVP Strategic Accounts
John Eichsteadt
Platform Owner
0:00 Intro
0:55 COE Principles
7:00 Panelist Intros
7:35 Q: Why COE is a growing trend
11:02 Q: Implementing a COE – GE vs Exelsior College
14:20 Q: Implementing a COE – PREM Group vs Marcus & Millichap
21:17 Q: Implementing a COE – Intercontinental Hotels Group
24:46 Q: Where do you start
33:07 Q: Building a business case
40:00 Q: Finding a sponsor
45:00 Panel summary: The Value of a CoE