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Center of Excellence

A Center of Excellence needs the collaborative and operational support of a Change Intelligence platform to be successful. The platform provides the structure, governance, documentation, and analysis.

Center of Excellence articles

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CoE

Structure your COE for success

CoE

How a Center of Excellence supports Salesforce implementation in Higher Education

CoE

Taylor Swift and Center of Excellence

CoE

Center of Excellence insights

Change Intelligence

Center of Excellence: CHANGE CONTROL

Change Intelligence

Center of Excellence: GOVERNANCE

Change Intelligence

Center of Excellence: LEADERSHIP

Change Intelligence

Center of Excellence: VISION

Change Intelligence

13 Pillars of Center of Excellence 

CoE

Sean Ouimette, Salesforce Practice Leader at Mastersolve: Why Have a Center of Excellence?

Webinar

COE Round Table: Getting started

Webinar

COE Round Table: COE Leaders

Webinar

COE Round Table: COE for RevOps

Webinar

COE Roundtable: COE for the CIO

CoE

Why every Org needs a Center of Excellence (race car analogy)

CoE

Why every Org needs a Center of Excellence (band analogy)

Center of Excellence insights

Center of Excellence Whitepapers & eBooks

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Report

Change Intelligence Research Series: The Impact of Building the Wrong Thing in Salesforce

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Report

Change Intelligence Research Series: The Impact of Building the Wrong Thing in Salesforce

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Report

Change Intelligence Research Series: Untapped Opportunities in User Experience

Intelligence to make the right changes. Faster.

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Insiders Guide to Dreamforce 2025

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The 10 Agent Instruction Design Patterns (And Their Antipatterns)

Overcoming Common Challenges in Owning and Implementing CPQ

“Getting CPQ right can result in a lean and optimised sales team – delivering cashflow and flexibility to help customers through sales cycles, whilst delivering aligned reporting for finance. The opposite may be true for your business and I cannot ignore this.This workbook will help you to break down your common challenges and help to…