US IRS – where 1% makes a BIG difference 1 min read 16th June 2015 Share Home » Blog » US IRS – where 1% makes a BIG difference Home » Blog » US IRS – where 1% makes a BIG difference John Oliver normally fights for the under-dog. But today he gives us a fascinating – and funny – insight into the lives of those who work at the US Internal Revenue Service (IRS). The article has some fascinating stats: you could wait all day outside an IRS office to talk to someone IRS, because there are so few staff working 4 in 10 get through on the phone, with 5 million having “courtesy disconnects” i.e. you get cut off 579 tax changes were made last year there was a 20% reduction in operating budget last year and 13,000 people left only 1% of workforce are under the age of 25 IT technology is outdated – 50% of tax data is on magnetic tape system $1 spent on tax enforcement collects $6 But the most staggering number is the IRS collects $3 trillion annually. If there is a 1% drop in compliance that is $30 BILLION. Post navigation Previous postIs BPM dead or alive? Sobering advice.Next postCRM = Customer Rejection Management Back to blog Share Ian Gotts Founder & CEO