Rachel Brozinick, 5X certified Salesforce Admin: Consequences of Technical Debt Post author By Ian Gotts Post date 26 May 2020 Categories In Article Rachel Brozinick, Certified Salesforce Admin, talks about the consequences of technical debt, which is the biggest issue she sees for people not being able to make changes to and improve Orgs. She identifies lack of Org data dictionaries, lack of documentation, a “hurry up” mentality and lack of senior management support as exacerbating the problem.
Drive up user adoption with in-app help & feedback Post author By Ian Gotts Post date 18 May 2020 Categories In Product Updates, User Adoption Business benefits Poor user adoption is a triple threat: users not using apps, so no data and wasting money on Salesforce licenses users using apps but entering incorrect data leading to poor decision making by humans and Einstein user using apps but wasting time with “page layouts that look like CVS receipts” Post COVID-19, organizations…
8 reasons why XLS is pants capturing requirements Post author By Ian Gotts Post date 17 May 2020 Categories In Business Analysis, Change Intelligence, Documentation, Impact Analysis Your users often don’t know what they really want. They think they do and express their needs as Business Requirements. Your job as an analyst is to try and interpret them and understand what is really required. But first, you need a consistent way of capturing, managing and analyzing the requirements. The tools used by your…
Getting HigherEd back to school in a post-COVID19 world Post author By Ian Gotts Post date 16 May 2020 Categories In Change Intelligence What is clear is that the future is not clear. But, what is certain is that schools that adapt to the new post-COVID19 world to stay engaged with their students will survive. Speed, relevance and safety are the critical metrics. Every industry is impacted by COVID-19 and whilst Higher Education would seem to be perfectly…
What every Org needs — a metadata dictionary Post author By Ian Gotts Post date 14 May 2020 Categories In Change Intelligence, Documentation The Salesforce platform is very powerful, and as Spiderman was told: “with great power comes great responsibility”. With every Salesforce release and with all your customizations, your Org gets more powerful but also more complex. With everything else you need to do, documenting your changes is probably low on your priority list. But it shouldn’t…
Why Free is Not Free. The true cost of free Post author By Ian Gotts Post date 5 May 2020 Categories In Change Intelligence, Documentation YOU HAVE A NEED Many of the tools required to manage any complex (i.e. most) Salesforce implementations are not provided as part of the platform; requirements capture, process mapping, metadata dictionary, impact analysis, release management, governance, training, feedback and backup. BUT WE CAN ONLY AFFORD FREE Rarely is free ever free. There is ALWAYS a…
COVID19 is forcing change at Lightning pace Post author By Ian Gotts Post date 4 May 2020 Categories In Change Intelligence Speed and relevance are the most important currencies during a crisis. That means adapting quickly and leveraging technology. EXEC SUMMARY Industry leaders have identified 3 phases that all organizations are going to go through: Stabilize, Reopen, Grow. Organizations are currently adapting in the phase, which is about reacting to crisis. Forward thinking leaders are digitally…
Ian Gotts, Founder & CEO Elements.cloud: Maximum Impact Minimum Expense Post author By Ian Gotts Post date 29 April 2020 Categories In Article Ian Gotts, Founder & CEO Elements.cloud discusses #MIME: Maximum Impact Minimum Expense blog https://elements.cloud/2020/04/03/mime-maximum-impact-minimum-expense/ It describes 3 quick and impactful ways to improve your Org – for FREE. Verify what fields are feeding your most important Reports Clean up Page Layouts Remove unused Managed Packages You’ll need to install Elements.cloud and do the “Proof of…
Gillian Bruce, Principal Admin Evangelist: Best Salesforce Admin Podcast Moments Post author By Ian Gotts Post date 16 April 2020 Categories In Article Gillian Bruce, Principal Admin Evangelist, Salesforce, talks about life as a new mom, getting back to work and her favorite Salesforce Admin Podcast moments. She says it’s hard to choose from so much good stuff, but having Zac Otero on her show is her top memory. He’s now a Golden Hoody. https://trailhead.salesforce.com/trailblazers/zac-otero Another top memory…
