Process Configuration Mining: what? Post author By Ian Gotts Post date 5 March 2025 Categories In Agentforce, AI/GPT, Process Mapping Process Mining vs Process Configuration Mining: What’s the difference? Process mining has been a valuable approach to surfacing opportunities to streamline. It’s been based on tracking user’s screen activity. But, by taking a different approach – how the systems have been configured – there are even more valuable insights. What is Process Mining Process Mining…
Are you a radiator or a drain? Post author By Ian Gotts Post date 23 February 2025 Categories In Career Oprah Winfrey, was asked what she wished she’d learned earlier in life said “I wish I’d known how to distinguish radiators from drains”. Radiators are people who give out warmth, kindness, love, honesty, positivity, energy, enthusiasm and all the good things which people need and respond to. Drains are people who are negative, downbeat, suck the energy out…
Is HR or IT going to be AR (Agent Resources) Post author By Ian Gotts Post date 21 February 2025 Categories In Agentforce, AI/GPT As more of the workforce becomes digital labor, who is going to manage it? Jensen Huang – CEO of Nvidia – suggested that as agents were technology, then IT should manage them. Firstly what do we mean by manage? If we draw the parallel between agents as digital labor and humans then it makes it…
Extreme ideation and AI protoyping Post author By Ian Gotts Post date 1 February 2025 Categories In Agentforce, AI/GPT Extreme ideation and AI prototyping. AI is changing the game. Fast. ? Got an idea? Talking about it isn’t enough. Build it. Test it. Improve it—at lightning speed.
The Rise of Digital Labor: Redefining Work in the Age of AI Post author By Ian Gotts Post date 12 January 2025 Categories In Agentforce, AI/GPT, Business Analysis, Process Mapping The future of work is here, and it’s digital. With the rapid evolution of artificial intelligence, businesses are on the cusp of a revolutionary transformation—one driven by AI-powered “digital labor.” This new era introduces AI agents capable of performing tasks once limited to human agents or employees, offering unprecedented scalability, efficiency, and reach. As Salesforce…
How Data Cloud is transforming industry applications Post author By Ian Gotts Post date 10 January 2025 Categories In Data Cloud What is Data Cloud? Salesforce Data Cloud aggregates customer data from external data sources and siloed applications, providing a 360-degree view of the customer – a vision promised for the last 30 years. This Customer Data Platform enables data-driven insights and actions directly within the Salesforce core platform, using clicks, not code. Although this added…
The $2 Debate: Are We Asking the Wrong Questions About AI Agents? Post author By Ian Gotts Post date 7 January 2025 Categories In Agentforce, AI/GPT The wrong debate There is a lot of discussion about whether Agentforce’s cost of $2 per conversation is too expensive. It seems to be a sticking point that people can’t get beyond. It’s being cited as the reason that agents don’t or won’t work. $2 is not an issue. It shouldn’t be the focus. We…
Secrets of a successful Data Cloud Implementation Post author By Ian Gotts Post date 27 December 2024 Categories In Data Cloud What is Data Cloud Salesforce Data Cloud aggregates customer data from external sources, serving as a dynamic platform and Customer Data Platform. It provides a 360-degree view of customer relationships, fulfilling a promise pursued for the last 30 years. This unified customer profile enables actionable insights and data-driven decision-making directly within the Salesforce core platform…
Data Cloud: 3 myths busted, 3 realities exposed Post author By Ian Gotts Post date 13 December 2024 Categories In Business Analysis, Change Intelligence, Data Cloud We’re not a huge company, with less than 250 users, but we leverage Salesforce Data Cloud alongside Sales and Service Cloud. Additionally, we rely on multiple systems that store core customer data: marketing, training academy, support, finance, and Elements.cloud usage. We’ve implemented Data Cloud to create a unified customer profile and obtain a 360-degree view…
