Elements on Salesforce Automation Hour #awesomadmin

Ian Gotts was invited to speak at Automation Hour.  Below is the recording of the webinar. The Elements section starts at 3:00.  The webinar covers:

• why business analysis is important skill for Salesforce Admins
• the principles of hierarchical process mapping
• a simple, proven notation
• how to run a live mapping workshop
• how to document your Org

The free ebook referenced in the video can be downloaded here