UPN: Good to Great HIKE2 Innovation Summit

UPN: Good to Great HIKE2 Innovation Summit
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Here is Ian Gotts’ session at the Innovation Summit run by HIKE2 (Salesforce SI) talking about business analysis, the power of UPN, and some amazing customer ROI metrics from 36 years of process mapping.  BTW He drew his first process map in 1986.

 

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