Next CoE Lounge Topic – How the CoE benefits the CRO
The Center of Excellence (CoE) Lounge is the only place where team leaders & members can come together with peers to discuss running an effective CoE.
If you have experience running a CoE, we welcome you to join us and compare notes. If you’d like to learn more, sit in and listen to industry leaders on how they are running an effective CoE.
*Want to see a previous CoE Lounge from Dreamforce 2020? Watch the recording.*
Elements.cloud is one of the key tools that underpins the Center of Excellence. Here is how:
Methodology: The implementation lifecycle can be clearly documented, clearly understood and easily accessible as a process map. Mapping the methodology will streamline it, driving out waste, eliminating bottlenecks and breaking down organizational silos
Standards: Attaching documented standards to the related steps in the methodology ensures they can be consistently applied
Governance: Project risks are reduced in 3 areas; a consistently applied methodology, better business analysis of the changes required, and technology impact analysis.
Change control: Managing the business requirements, metadata and associated documentation
Metadata management: Control of the Salesforce metadata and integrated apps across the deployment pipeline
Architecture: ERDs can be drawn as process maps connected to metadata items and technical specifications
Change management: Process maps are used as training materials with attached documentation. In-app popup help is inside Salesforce with rating and tracking. Feedback can be captured from end users “in the moment” inside Salesforce. Training records are created when user sign-off compliant processes.
Accelerating the implementation lifecycle
Accelerating the implementation lifecycle is critical to increasing ROI
