Nebula Consulting

Delivering reliable agents with a design-led approach

Many organisations understand that AI and agents are important, but lack clarity on where to start. Nebula Consulting has seen a familiar pattern emerge: Agents that were built quickly, but never deployed. Nebula found that many teams jumped straight into building agents, neglecting the design.

If you just crack on and start building things, it doesn’t tend to work too well.

Solution: Design First, Then Build

Without a clear definition of agent goals, success measures, and guardrails, agents stalled in proof-of-concept or behaved unpredictably during testing. To address this, Nebula formalised a design-led approach to Agentforce delivery, centred on clarity and intent:

• Define what the agent needs to achieve
• Agree how success will be measured
• Work backwards to design behaviour and guardrails
• Only then move into build and testing

A critical part of this approach was visualising agent behaviour before and during implementation. To support this approach at scale, Nebula introduced Elements.cloud into their Agentforce delivery workflow.

When you draw out a process, it becomes much easier to see what’s missing. You often realise there’s a step you forgot, and that step is critical.

Why Elements.cloud

Before using Elements.cloud, Nebula had limited visibility into how agents were actually behaving once built. Elements.cloud enabled Nebula to make agent behaviour explicit and explainable, giving teams a clear way to understand where agents were underperforming and why. By designing and reviewing agent behaviour visually, Nebula could identify missing steps, logic gaps, and instruction issues early, before they became blockers to production.

It was hit and miss understanding which parts of our agents weren’t functioning, which instructions weren’t being called.

Result: Confident Delivery at Scale

Having embedded Elements.cloud into their delivery process, Nebula has seen tangible improvements, including more reliable agents, higher-quality instructions, and faster identification of logic gaps that impact performance.

With greater visibility into how agents are designed and how they behave in practice, Nebula is now able to move customers beyond early experimentation and into confident Agentforce delivery. This has translated into increased trust from organisations that were previously cautious about adopting AI.

As Nebula continues to scale its Agentforce practice, Elements.cloud has become a foundational part of their delivery approach, enabling a shared, design-led way of building, improving, and governing agents that are fit for production.