Award: Best Performing Salesforce Solution Providers 2020 Post author By Ian Gotts Post date 19 November 2020 Categories In Article Enterprise World awards Elements as Best Performing Salesforce Solution Providers 2020 Many companies are utilizing the power of Salesforce to build apps to manage their customer relationships. That is why Salesforce is seeing such growth. But customers have to balance the desire to deliver a huge vision with the practicalities of growth. The challenge is…
Why process diagrams are more than a project document Post author By Ian Gotts Post date 18 November 2020 Categories In Business Analysis Alexander Kurm talks about the power of process at Bank of Montreal. For those who think that a process diagram is something you throw together to help the developers build an app. Think again. This excellent video from Bank of Montreal (BMO) shows how valuable good process documentation is BEYOND the project. Let the numbers sink…
SFDC Consultant Podcast with Ian Gotts Elements.cloud Post author By Ian Gotts Post date 17 November 2020 Categories In Article SFDC Consultant is here to support your Salesforce Career through Interviews, Podcasts, Videos and Articles about and around the best way to grow and develop as a Salesforce Professional. We have a list of high value and highly packed Salesforce Podcast Episodes with Salesforce MVP Guests, Salesforce Architects, Salesforce Consultants, Directors, Developers and Administrators. In…
Car recalls. Bad process or great business? Post author By Ian Gotts Post date 15 November 2020 Categories In Business Analysis, Documentation, Process Mapping The numbers around recalls are staggering.There were a record 53 million recalls in 2019 according to the National Highway Traffic Safety Administration. The most recent in the US is 3.5 million 2014-18 Cadillac, Chevrolet and GMC SUVs and Pickup Trucks are being recalled to dealerships for a software update. But the largest recall to date is…
Simon Mulcahy, Salesforce EVP & Chief Innovation Officer talks digital disruption Post author By Ian Gotts Post date 13 November 2020 Categories In Article Simon is Salesforce’s EVP & Chief Innovation Officer. Previously he was Chief Marketing Officer. He joins Alyssa to talk about the challenges and opportunities in the all-digital environment.
Org Discovery process will make you a superhero Post author By Ian Gotts Post date 9 November 2020 Categories In Business Analysis, Change Intelligence, Documentation, Impact Analysis Walking into a client as a consultant or starting in a new company can be daunting. New people. New processes. New technology. But having no idea about the complexity and scale of the Salesforce Org(s) can increase the stress to the max. This article looks at a proven, step by step process for evaluating the…
Why every Org needs a Center of Excellence (race car analogy) Post author By Ian Gotts Post date 6 November 2020 Categories In Change Intelligence, CoE SUMMARY Salesforce was a Ford Focus, now it is an Aston Martin GTE race car. Salesforce was quick, easy, and safe. But had a narrow focus. Now it is strategic, powerful, and flexible. But it needs a full race team with the skills and tools to exploit the full performance since everyone depends on it.…
Mapping Aviation Gin’s – “The Process” Post author By Ian Gotts Post date 6 November 2020 Categories In Business Analysis, Process Mapping I’ve long been a fan of Ryan Reynold’s quick wit, chiseled good looks, but mostly his quirky marketing. His purchase of Aviation Gin has enabled him to really lean into it with fantastic YouTube ads like The Truce, the ad within an ad with Samsung, and the announcement of the merger with Virgin Atlantic. But…
Tony Newcome, CTO ActiveCampaign: Meaningful Customer Experience Post author By Ian Gotts Post date 4 November 2020 Categories In Article Tony Newcome talks about how ActiveCampaign has created huge growth as a Salesforce ISV, and how his years at Salesforce (SVP Messaging and Journeys Engineering) shaped his approach. ActiveCampaign is on a mission to help companies grow by helping them deliver an ideal experience to their customers.
