Humans with agents, driving success together. What is Agentforce? It enables you to build and customize autonomous AI agents driven by the Atlas Reasoning Agent with the security of the Einstein Trust Layer. Agents alongside humans are transforming organizations’ ability to deliver personalized customer and employee support, at scale, 24/7. The power of Agentforce is that it can leverage the familiar capabilities of the Salesforce platform. Elements.cloud helps you stay in control. Talk to us Great organizations will leap ahead, faster Ready for Agentforce Agentforce will be a huge competitive differentiator for those organizations who are able to deploy agents quickly. Customers will want to deal with organizations that have empathetic, accurate, and effective agents that reduce CES (Customer Effort Score). In the war for top talent, employees will want to work in organizations where agents can provide support for their role, and help them navigate corporate policies and processes. It starts with well-defined processes Agentforce is a process-led implementation. Organzations that already documented processes can quickly decide what to “agentify” to provide an exceptional user experience. Strong data governance is key Bad data is junk food for AI. Control over data quality and governance will be a differentiator and impact the speed at which agents can be deployed and the accuracy of the support they can provide. Metadata is how agents know your business Agents use metadata to drive actionable outcomes. And they use metadata descriptions to understand what actions to take and when. Metadata documentation used to be an after-thought. That has to change. Agentify your processes Salesforce Business Process Mapping (UPN) Use AI to build processes that you don’t currently have documented. Identify which processes are “agentified” to provide an exceptional user experience. Use the processes to scope topics and their actions. Talk to us Ensure Agents understand your business Master your metadata and documentation Agentforce uses metadata documentation to make planning decisions and take action. Elements.cloud syncs all your org metadata and will include the new Agentforce metadata types so that you can maintain documentation. Use AI to suggest documentation to fill in missing documentation. Talk to us Suggest solutions and track dependencies Simplify Agentforce with reusable metadata Agentforce is designed to reuse metadata accelerating the deployment of agents to support different use cases. Use Elements to highlight metadata to reuse. Metadata Explorer tracks and visualizes dependencies so you can instantly see the impact of changes. Talk to us A proven, repeatable approach Streamline your Data Cloud implementation Agentforce can use data and documents in external systems due to the Data Cloud connectors. Elements.cloud has developed a proven approach with document templates so you can hit the ground running. Read more Frequently asked questions What is the difference between Copilot and an Agent? Agents use a reasoning engine to plan and take actions autonomously based on natural language but requires user input. Copilots can understand natural language but requires user guidance to perform a task. Are Prompt Templates part of Agentforce? Yes. Agentforce uses Prompt Templates, but they can be used independently using AI to deliver actionable outcomes such as account summaries or personalized emails. Do you need Data Cloud to implement Agentforce? Agentforce needs Data Cloud to be able to monitor and build event logs of agent activity. If Agentforce agents need data or unstructured data from 3rd party systems, then you should use Data Cloud as it is tightly integrated. . Does Elements metadata dictionary sync, document and business dependencies for Agentforce metadata. We are currently adding these new metadata types to the sync. Then they will automatically have all the notification, documentation, impact analysis, and dependency functionality. How can AI help build Agents? We are prototyping a number of Agents that can accelerate the design, build, and monitoring of agents. Some are already available. We can draw process diagrams from text or images. We can write user stories for processes and suggest which metadata can be reused. But we can see even more opportunities to build agents that build agents.
