Why Poor Salesforce Documentation Is Killing Business Agility

Based on real client experiences across complex Salesforce implementations, this session explores how teams can document what matters without slowing delivery.

Over time, undocumented fields, flows, and design decisions pile up. Changes become risky. Teams stop trusting the system. Watch Uptima’s Rita Hartman and Ciara Skiles break down why documentation so often fails and how to rethink it as a driver of agility.

You’ll learn:

• Why skipping documentation early almost always leads to rework later
• What documentation executives, admins, and end users actually need
• How to balance agility with governance in growing Salesforce Orgs

Whether you’re delivering a new Salesforce program or maintaining a complex Org, this session will help you build right, the first time.