Capgemini

Capgemini works on some of the most complex Salesforce programmes: large-scale, multi-cloud implementations, often brownfield implementations.

Teams are expected to assess existing implementations quickly, but are left reverse-engineering the Org, trying to reconstruct processes. Without a clear, trusted view of the current state, alignment with business stakeholders becomes difficult, decisions slow down, and delivery risk increases.

Understanding the Org before changing it

Christopher Ramm, Salesforce CTO at Capgemini Germany, uses Elements.cloud during discovery. Rather than relying on manual documentation or assumptions, Elements.cloud allows his team to analyse what is really present in the Org: what’s used, how processes are configured, and how everything fits together.

This gives consultants a comprehensive, fact-based view of the implementation from day one, providing a solid foundation for stakeholder conversations and decision-making.

A shared view for business and technical teams

Using Elements.cloud, Christopher creates clear, visual process diagrams that work at multiple levels:

• For business stakeholders, a simple, understandable view of the process
  
• For technical teams, a clear breakdown of the underlying steps and configuration

This is especially valuable, as it brings together business and technical stakeholders. Instead of translating between documents, diagrams, and code, teams can align around one source of truth.

The outcome: lower risk and better decisions

By replacing reverse engineering with clarity, Christopher’s team is able to:

• Accelerate Org assessments in complex environments
• Reduce ambiguity and stakeholder misalignment
• Enable more confident decisions about what to keep, change, or improve

Most importantly, the team can focus its time on delivering value, instead of trying to decipher what already exists.

A foundation for future change

For Capgemini, Elements.cloud creates shared understanding at scale, helping enterprise Salesforce teams move forward with confidence, even in the most complex environments. That clarity is essential, as Salesforce environments continue to grow in size and complexity.