We asked one question about a Salesforce Org. “How can we improve our Case management?” Elements.cloud mined every business and configuration process tied to the Case object. It generated and analyzed the data model. It checked adoption across every user. It identified and categorised every piece of tech debt. It mapped the full multi-level dependency…
AI agents and autonomous agents are revolutionising enterprise automation. For most companies, the challenge isn’t building them, it’s knowing where they will actually make an impact. At Elements.cloud, we’ve found that the fastest way to unlock value from Agentforce starts with one simple flow: Org → Blueprint → Business Outcome. This is the journey we’ve…
AI-powered agents are becoming essential tools for businesses looking to automate workflows, enhance customer interactions, and optimize business processes. However, building effective AI agents requires more than technology—it demands a structured step approach to design, development, and governance. Enter Elements.cloud, the platform of choice for implementing Salesforce Agentforce. By leveraging Elements.cloud, teams can collaboratively design,…
What are user stories? In this article, we’ll be delving into Salesforce user stories. A User Story is a structured statement that outlines the work you need to complete, to meet the overall business requirement: “as a [role], I want to [action], so that I can [outcome].” A User Story articulates what an end user…
In this blog, we’ll uncover the top 10 mistakes many users make in Salesforce org management and, more importantly, provide you with actionable insights on how to sidestep these pitfalls. Remember, good Salesforce org management contributes to a Centre of Excellence (CoE): best practices, innovation and informed decision-making.
