Designing AI Agents: Lessons from a real deployment

AI Agents only work if you design them properly As part of our Agents of Change Podcast, we discuss building reliable Agentforce agents, with real examples, real ROI, and real lessons learned. Watch the episode. What this episode covers Most teams are rushing to build AI agents. Very few are stopping to design them. In…

AI Agents only work if you design them properly

As part of our Agents of Change Podcast, we discuss building reliable Agentforce agents, with real examples, real ROI, and real lessons learned. Watch the episode.

What this episode covers

Most teams are rushing to build AI agents. Very few are stopping to design them. In this episode, we unpack what actually separates successful Agentforce deployments from expensive experiments. You’ll learn:

  • How to identify high-ROI agent use cases (and avoid automating the wrong thing)
  • Why not every problem needs an agent and when flows or deterministic automation are better
  • How to design agent behavior so it’s predictable, auditable, and enterprise-safe
  • What happens when agents lack context and how to fix it
  • A real Case-to-Bug agent that reduced resolution time by 4–5× and eliminated backlog losses

Want to try this yourself?

Agent Designer is a 100% free capability from Elements.cloud that supports the design, build, and iteration of reliable AI agents.

Ready to design better AI Agents?

Stop treating agents like chatbots. Start designing them like digital employees. Watch the episode.