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Why sales and CPQ execution is critical to customer success.
TL;DR Product and price visibility on the company websites means customers are better informed when they walk in to make…
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Why change is so hard – “TikTok” explanation
I recently heard TikTok described as “short-form education”. So here is my contribution. Why change is hard to make stick ,…
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Talking Business Analysis with “The Inquisitive Analyst”
Marcus Udokang hosts The Inquisitive Analyst, a Business Analysis YouTube channel, and he caught up with Ian Gotts, CEO and…
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Elements.cloud launches spoof app Magnum (April 1st)
As every organization digitally transforms to the new normal, their Salesforce system and underlying processes need to change at warp…
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Business process mapping project – $5 billion in savings
It is easy to dismiss process mapping as something you do to try and understand the business. But then you…
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CX in 2021. 33 minutes vs 47 seconds
A simple task: I needed to update my credit card for my wife’s health insurance with Assurant Health, who are…
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$500m ROI for business process (not UI design)
A compelling title: “Citibank just got a $500 million lesson in the importance of UI design. Citibank was trying to…
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Simple concept that can reduce rework by 80%
The Shift Left concept has been around for years, but mainly amongst the testing and development teams. It is a…
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Laugh and learn: the importance of business analysis
Whilst this video is funny, there is a deeper, darker message. As Analysts, Admins and Developers if we don’t spend…
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3 golden rules for getting the Salesforce ROI you deserve
Salesforce is an investment. That means it is expensive if you don’t get a great ROI. But there is no…
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2020 Partnerships. Awards. Accolades.
https://elements.cloud/2020/10/31/15-winning-appexchange-apps-chosen-by-salesforce-customers/ https://elements.cloud/2020/10/14/named-in-top-visionary-companies-to-watch-in-2020/ https://elements.cloud/2020/11/30/elements-cloud-sponsors-digital-revolution-awards/ https://elements.cloud/2020/06/13/work-com-1st-impressions-and-implementation-considerations/ https://elements.cloud/2020/10/22/element-cloud-jira-integration-listed-on-atlassian-marketplace/ https://elements.cloud/2020/10/28/supercharging-devops-with-elements-cloud-copado-webinar/ Photo by Markus Spiske on Unsplash
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10 Things from Analyzing 1 Billion Metadata Items
The power of Salesforce lies in the ability to customize an org, much of which can be done quickly, by…
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Inheriting an Org: Sandy Hunter @ Mental Health Commission
Sandy Hunter, Salesforce Administrator at Mental Health Commission of Canada recorded this super helpful session at the Center of Excellence…
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Elements.cloud judges Digital Revolution awards
Digital Revolution Awards The Digital Revolution Awards recognizes the power of the cloud to digitally transform our world: to help…
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Did we all forget Data Privacy in 2020?
With the dramatic shift from physical to online events, rigorous data privacy seems to have been lost. It certainly falls…
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Business Analysis delivers tangible benefits
Measurable benefits We often hear: “We haven’t got time for that”. It does take more time to do rigorous business…
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Business Analysis now featured on Trailhead
Salesforce has added a brand new role tag to Trailhead content: Salesforce Business Analyst and has some new modules. With…
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Why process diagrams are more than a project document
Alexander Kurm talks about the power of process at Bank of Montreal. For those who think that a process diagram is…
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SFDC Consultant Podcast with Ian Gotts Elements.cloud
SFDC Consultant is here to support your Salesforce Career through Interviews, Podcasts, Videos and Articles about and around the best…
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Car recalls. Bad process or great business?
The numbers around recalls are staggering.There were a record 53 million recalls in 2019 according to the National Highway Traffic…
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How implementation mature is my organization (quiz)
A few years ago we created this fun “cosmo” quiz. It is far simpler than the OrgAssessment.com survey and just…
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Why every Org needs a Center of Excellence (race car analogy)
SUMMARY Salesforce was a Ford Focus, now it is an Aston Martin GTE race car. Salesforce was quick, easy and…
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Mapping Aviation Gin’s top level process – “The Process”
I’ve long been a fan of Ryan Reynold’s quick wit, chiselled good looks, but mostly his quirky marketing. His purchase…
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Forrester: Five ways to cut the risk of Salesforce
Back in May 2017, 3 Forrester analysts, John R Rymer, Liz Herbert and Kate Leggett authored the research paper, Five…
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Crowe Digital: “Coffee with Ian Gotts”
Ian Gotts, Founder and CEO of Elements.Cloud joins Crowe Business Solutions Partner, Grant Anthony to discuss his career journey as…
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Lou Fox, ex-CTO BlueWolf, joins Advisory Board
We are delighted to welcome Lou Fox to the Elements.cloud Advisory Board. Lou was the CTO of Bluewolf for 16…
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Do you have leading or lagging metrics?
A driving analogy Think about driving alongside a pavement crowded with shoppers. A pedestrian steps out and thanks to your…
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15 Winning AppExchange Apps chosen by Salesforce customers
Amanda Nelson, Senior Director, Community Marketing at Salesforce asked customers for their top Appexchange Apps. Elements.cloud was listed in the…
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Isn’t it time you cleared out the cobwebs in your Org?
This recent spooky post by Elements.cloud Partner, Endiem should strike fear into the heart of every admin. https://endiem.com/blog/isn-t-it-time-you-cleared-out-the-cobwebs-in-your-org-check-out-the-elements-cloud-org-assessment-this-halloween A quote…
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Poor scope control. #1 serial killer of projects
4 min read: Not getting control of scope at the beginning or losing control of it during the project is THE killer.
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Invited on a private jet? Here is the etiquette
No one wants to risk travelling on airlines at the moment. So the obvious approach is to find a friend…
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Supercharging DevOps: Elements.cloud + Copado
Andrew Davis – Director of Product Management at Copado and Ian Gotts – CEO of Elements.cloud – discuss how to…
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Lessons not confessions: 1000 OrgConfessions and counting
Dreamforce19 At Dreamforce19 we had 405 OrgConfessions.com. Less than a year later we are at over 1,000. So what has…
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Why Salesforce Admins job disappearing
David is a 7x MVP and Technical Architect of a $XX billion org at Google and is a member on…
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Elements.cloud Jira integration listed on Atlassian marketplace
Elements.cloud now has a tight integration to Atlassian Jira and Copado so users stories are kept in sync and the…
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Why every Org needs a Center of Excellence (band analogy)
SUMMARY Salesforce was a band in a bar, now it is on a world tour Salesforce was quick, easy and…
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43 sec business case for process mapping
When we started Nimbus in 1997 we were evangelists. Every sale was a triumph. Not beating the competition, but finding…
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Named in “Top Visionary Companies to Watch in 2020”
Elements.cloud is delighted to be listed in Business Sight’s listing of “Top Visionary Companies to Watch in 2020” Here is…
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Org implementation maturity benchmark launches
OrgConfessions.com What started as a fun project, collecting anecdotes about implementation issues in April 2019 became a book, movie trailer…
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A short story: orchestrating a healthy Org
The lights dim, the audience quietens in response – and you step towards the rostrum. It was an extraordinary honor for…
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Pop-help for any Chrome browser page or cloud app
Instant help in ANY webpage Now pop-up help is available for any SaaS app, community or webpage. Our neat Chrome…
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Startups – value of process documentation
(READ TIME – 2 MINS) I am going to suggest something that will seem completely off the wall. Startups should…
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Develop in production: insane or inspired?
Accelerating implementation We all know the benefits of accelerating and streamlining the release cycle; the business is more agile and…
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COVID19 forcing change at Lightning pace
Speed and relevance are the most important currencies during a crisis. That means adapting quickly and leveraging technology. Industry leaders…
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Elements is an official Work.com partner
THINKING AHEAD Salesforce, as ever, is thinking ahead of the game. Whilst everyone was trying to come to terms with…
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Why flowcharts are so 1980’s: Universal Process Notation
Flowcharts and swimlanes were the way that most analysts and consultants used to capture requirements and business processes. But this…
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I understand why it is so difficult to clean up an Org: Poison Oak
I have been WFH on and off since we started Elements.cloud in 2016. I share a home office with my…
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Drive up user adoption with in-app help & feedback
Business benefits Poor user adoption is a triple threat: users not using apps, so no data and wasting money on…
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8 reasons why XLS is pants capturing requirements
Your users often don’t know what they really want. They think they do and express their needs as Business Requirements.…
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Getting HigherEd back to school in a post-COVID19 world
What is clear is that the future is not clear. But, what is certain is that schools that adapt to…
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What every Org needs — a metadata dictionary
The Salesforce platform is very powerful, and as Spiderman was told: “with great power comes great responsibility”. With every Salesforce…
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Why Free is Not Free. The true cost of free
YOU HAVE A NEED Many of the tools required to manage any complex (i.e. most) Salesforce implementations are not provided…
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COVID19 is forcing change at Lightning pace
Speed and relevance are the most important currencies during a crisis. That means adapting quickly and leveraging technology. EXEC SUMMARY…
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Top 5 #elementshitfeatures for #WTF in 2020
As we all come to terms with prolonged period WFH (working from home) we thought we’d get the team…
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10 reasons why NOT to use XLS as metadata dictionary
FREE DOES NOT MEAN FREE It looks so easy and quick. There are free tools out there to dump all…
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Top 25 OrgConfessions of the decade
Top 25 OrgConfessions of the decade We’ve reviewed all 603 confessions. And the results are in. Originally we intended it…
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