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Develop in production: insane or inspired?
Accelerating implementation We all know the benefits of accelerating and streamlining the release cycle; the business is more agile and…
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Why internal BPM projects fail?
We have just completed a 12 week project where I have been the Program Manager for…
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“The Process” movie: could be a blockbuster
Stage plays entertained kings and queens throughout the ages – and anyone else wealthy enough. Think…
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43 sec business case for process mapping
When we started Nimbus we were evangelists. Every sale was a triumph. Not beating the competition, but finding a like-minded…
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RBI, not ROI. Searching for unicorns.
Rethinking ROI Everyone has heard of ROI – Return on Investment. Every business case has some…
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The business-IT divide: don’t fix it
Business-IT gap getting bigger We have talked about bridging the business-IT gap for years. When IT…
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Your change strategy: 4 options
Change is frightening, but a critically important competency For many, change is frightening, threatening and therefore…
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Analytics – leading or lagging metrics?
Another driving analogy Think about driving alongside a pavement crowded with shoppers. A pedestrian steps out…
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CX is still the Wild West : interview
More and more companies are recognizing the value of creating a unique and exceptional customer experience.…
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BPM should focus on the money
BPM focus BPM is normally associated with streamlining back office functions and cost reduction. But this…
ROI
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