Round Table: COE Leaders
Thinking like the Head of CoE. Heads of CoE and consultants debate the key aspects of a CoE.
Senior Director Salesforce COE
NBC Universal Media
CTO / CCO
CTO / COO
SVP Salesforce Practice Leader
All those organizations are always changing the way they’re interacting with the customer. So I think the platform itself requires a set of excellence so that you could keep up with the opportunities that you have to service your customers better constantly.
LOU FOX CTO / COO
So we’re seeing a lot of pull from clients going, all right, the good news was, it was really easy to develop in Salesforce and the bad news was it’s really easy to develop in Salesforce, and now we need to start applying some organizational discipline around it, otherwise we’re gonna run ourselves into problems.
JAY NOBLE SVP SALESFORCE PRACTICE LEADER