How to do corporate #pride

Pride parades are a big corporate deal. An estimated 150,000 took part in the SF event in 2016.  So it is an opportunity to really enhance your brand. Or it could be just a way to waste money by throwing swag at people who will put it straight in the trash.  As usual planning ahead […]

The process implications of #Brexit

There are many huge implications; financial, political but I woke up thinking about the practical. There are huge number of cross-border processes that need to be reengineered – or even reinvented. Remember that it was 1973 when the UK joined the EU, so no-one except Iceland who left in 1992 understands what it is like […]

Blind men, an elephant and staggering results

Why is it so hard to get corporations to deliver consistent operational processes?  Maybe this parable will help. Four blind men surround an elephant. Each is grabbing the elephant in a different place. Someone asks each of the blind men in turn “What’s an elephant like?” The blind man holding the elephant’s tail says, “An elephant is like […]

#CXfail You couldn’t make this up

[READ TIME: 1 min] A genuine post from a friend on Facebook. It’s a sad reflection of business nowadays is that my major accomplishment today was getting to speak to someone at VirginMedia that was able to use a telephone and find out the problem with our order. He also managed to retain my number and call […]

SaaS’s dirty little secret

Gartner research by Christian Hestermann titled SaaS ERP Only Reduces Part of the Effort Needed to Implement and Operate Your ERP spells out what many of us involved in SaaS implementations have known for a long time. Just because the application (ERP, CRM or other line of business app) is cloud or SaaS doesn’t mean that […]

Universal Process Notation (UPN)

History of power of UPN The principles behind UPN were first published in back in 2004 in a book called Common Approach UnCommon Results. Nimbus Partners released this as an open standard in 2008 called UPN (Universal Process Notation). TIBCO after their acquisition of Nimbus continued to promote UPN. The power of UPN is its […]

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