[READ TIME: 1 min] PassionePizza.com are Italians on a mission to give everyone the opportunity to make great pizza at home. Just DON’T follow their simple instructions on the packaging (which I have summarized) Preheat the oven to 450 degrees F Remove dough from the bag and let it thaw for 4-5 hours and roll […]
Free #df15 ticket so can’t see FooFighters?
[READ & WATCH TIME 5 mins] If you have registered for a free pass (registration link) to Dreamforce15 you will not be able to get into the Gala where the Foo Fighters are playing…. or any of the 100’s of sessions. But back to the Foo Fighters. You could pay between $300,000 and $500,000 to […]
Loyalty101 – a master class from Ferrari
[READ TIME: 5 mins] For years I have collected miles with a few different airlines but managed to fly only twice using my miles. And it is in that one sentence that you have the problem with airline loyalty program and my loyalty strategy. Airlines want to you to fly with them and collect miles. […]
Cheaters website hacked. 37m worried.
[READ TIME : 2 mins] Every company at some point is likely to be hacked, have an employee make a PR mistake (Sainsburys 5op challenge poster, or have the CEO say something they bitterly regret (Microsoft’s Satya Nadell women’s raise). Some hacking incident’s are worse than others. Sony’s hack was dubbed “the hack of the […]
Why Slack is so successful
The memo linked below was sent to the team at Tiny Speck, the makers of Slack, on July 31st, 2013. It had been a little under seven months since development began and was two weeks before the launch of Slack’s ‘Preview Release’. It is worth reading in its entirety. It beautifully sets out what the […]
CRM = Customer Rejection Management
[READ TIME: 5 mins] Every major organization has some form of customer call center. You may have renamed yours “contact center.” They are manned by staff that are trained, tooled-up with technology and incentivized to support customers. The center is critical because it drives long term sales and protects repeat revenue. It may even be […]
36 years ago….
It was 35 years ago today when The Blues Brothers first hit theaters in 1980. It was 19 years ago today that Nimbus was formed in 1997. And now the band is back together again,
US IRS – where 1% makes a BIG difference
John Oliver normally fights for the under-dog. But today he gives us a fascinating – and funny – insight into the lives of those who work at the US Internal Revenue Service (IRS). The article has some fascinating stats: you could wait all day outside an IRS office to talk to someone IRS, because […]
Top factors in the success of startup
They say that everything in life is timing. Certainly for the punchline of a good joke. But now it seems that timing is the most important factor for any startup. In this short, but fascinating, TED talk Bill Gross reveals his research on over 200 startups. He discovered the most important factor in the success […]