New York – Broadway I was recently in New York on holiday and took a very excited family to see the Lion King. The production itself is absolutely fantastic: the drama, the costumes, the scenery, the lighting, the music. Theatrically, it was an onslaught on the senses and exceeded expectation in so many ways. But especially […]
Only babies with wet nappies like change
Just take my money – PUHLEEZE!
READ TIME : 2 mins, watch time 2 mins How difficult can it be? How can companies get online payment systems so wrong when taking payment is not exactly rocket science…. But many websites make it difficult for the customer to do just 3 simple steps: Find item, add item to their cart, and pay. There are […]
No BPMN diagrams. No swimlanes. No software.
We don’t hate BPMN. We just think it has a time and place. And that time is NOT when business users are trying to map high level end to end processes. Using a simplified notation means that everyone, across the different departments and at every level, is talking the same language. BPMN is a great […]
Do what you love. Life is too short.
Silicon-based life forms & customer service
Recently my iMod – an iPod with internal electronics replaced with Hi-Fi components – stopped working. (Yes I am a Hi-Fi nerd but the sound quality is fantastic). As it was expensive and had been modified in the US I wasn’t too comfortable giving it to just anybody to fix. So I asked around and […]
Is work a 4 letter word for your teams?
reduce waste by 20% = extra 52 days per year
Start-up. The world’s slowest roller-coaster.
[READ TIME: 5 mins] The image is of the slowest roller-coast in the world. You literally walk around it. It still gives you that scary feeling of being miles up in the air, but in slow-time. It is rather like a software start-up. Sadly great software, despite the claims you hear from some platform companies, […]